Staying Ahead with Proactive IT Management

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Proactive Support

Our sERVICE iNCLUDES

In the dynamic world of business technology, waiting for problems to arise before addressing them can be costly and disruptive. Lumen IT Solutions offers Proactive IT Support to keep your systems running smoothly, anticipating and preventing issues before they impact your operations. Our proactive approach ensures your IT infrastructure remains reliable, secure, and efficient, allowing you to focus on driving your business forward.

View below what our service includes:

Continuous Monitoring

Using our proactive monitoring tools and wide knowledge base we have been able to reduce customer downtime to 99.96%.

Regular Maintenance

Our team conducts regular health checks on your IT infrastructure, including hardware inspections, network assessments, and security audits.

Preventative Measures

We conduct thorough risk assessments to identify potential threats and vulnerabilities, implementing preventative measures to mitigate risks.

What Our Customers
Say About This
Service

Robert

Transformed our business, from server based to the cloud. This made all our information available 24/7 from anywhere! A VoIP phone system and Laptops upgrade was also well over due. Thank you.

Andrew

I had Lumen make me a PC. They were quick professional and
understanding of what I wanted.

Chris

Excellent support provided and a great team to deal with. Many thanks

Ruben

Very professional and good customer service.

Chris

Clean professional and easy access

Tom

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Proactive Support

Our Promise To You

Our service charter outlines our commitment to making your IT experience hassle-free, allowing you to focus on growing your business. This charter is the cornerstone of how we provide support.

As a business, our primary focus is on delivering exceptional customer service, embracing new technology, and promoting innovation. To achieve this, we pledge to:

Always provide a straightforward and honest service.
Always be helpful, friendly, polite, and competent.
Respond to your queries quickly and efficiently.
Offer support and service availability round the clock, 24/7, 365 days a year for you and your team.
Listen to all your and your team’s ideas on how we can improve.
Provide you with the latest and greatest services available on the market.
Maintain regular communication with you and your team.
Meet and exceed all time commitments.
Ensure full disclosure and transparency.
Guarantee scalability to meet your changing needs.