Experienced, Professional IT Support, Focused on Customer Development
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24/7 Managed IT Support
In today’s fast-paced digital world, businesses need reliable and continuous IT support to stay competitive and operational. Lumen IT Solutions offers 24/7 Managed IT Support to ensure your systems are always running smoothly, no matter the time of day or night. Our dedicated team of IT professionals is available around the clock to provide proactive management, rapid response, and expert support for all your IT needs.
View below what our service includes:
VIRTUAL IT MANAGER
We do not operate a typical help desk system. each client will have access to their own IT Manager reducing the escalation problems that occur from traditional outdated IT help desks.
SCHEDULED ONSITE VISITS
By providing on-site visits as part of the working week we are able to operate as part of your workforce and build relationships as well as address the day to day IT problems.
SECURITY & COMPLIANCE
We have access to specialist security software that can replace your current Anti-Virus software and extend your security to include Ransomware protection. In addition as part of the IT Manager role we can address compliance tasks like PCI or GDPR as standard.
What Our Customers
Say About This
Service
Robert
Transformed our business, from server based to the cloud. This made all our information available 24/7 from anywhere! A VoIP phone system and Laptops upgrade was also well over due. Thank you.
Andrew
I had Lumen make me a PC. They were quick professional and
understanding of what I wanted.
understanding of what I wanted.
Chris
Excellent support provided and a great team to deal with. Many thanks
Ruben
Very professional and good customer service.
Chris
Clean professional and easy access
Tom
24/7 Managed IT Support
Our service charter outlines our commitment to making your IT experience hassle-free, allowing you to focus on growing your business. This charter is the cornerstone of how we provide support.
As a business, our primary focus is on delivering exceptional customer service, embracing new technology, and promoting innovation. To achieve this, we pledge to:
- Always provide a straightforward and honest service.
- Always be helpful, friendly, polite, and competent.
- Respond to your queries quickly and efficiently.
- Offer support and service availability round the clock, 24/7, 365 days a year for you and your team.
- Listen to all your and your team’s ideas on how we can improve.
- Provide you with the latest and greatest services available on the market.
- Maintain regular communication with you and your team.
- Meet and exceed all time commitments.
- Ensure full disclosure and transparency.
- Guarantee scalability to meet your changing needs.